Contact Information

Last Updated: 8th June 2026

At Crep Collective, we are committed to providing excellent customer service and support. If you have any questions regarding your order, shipping, returns, products, or any other enquiries, please do not hesitate to contact us.

Customer Support

We aim to respond to all enquiries as quickly as possible.

Email

Email: info@crepcollective.com

Response Time: Within 24–48 business hours.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

Saturday – Sunday: Closed

Response times may be longer during weekends, public holidays, and busy periods.

Order Enquiries

When contacting us regarding an order, please include:

• Your full name
• Order number
• Email address used for purchase
• A brief description of your enquiry

Providing this information helps us resolve your request more efficiently.

Returns & Refunds

For all return, exchange, or refund enquiries, please contact our support team before sending any items back.

Return requests should be submitted within the timeframe outlined in our Returns Policy.

Product Authenticity

If you have questions regarding the authenticity of a product, our team will be happy to assist.

Every product sold by Crep Collective is carefully inspected before dispatch to ensure authenticity and quality standards are met.

Contact Form

Customers may also contact us through the contact form available on our website.

Please provide accurate contact details so we can respond to your enquiry.

Business Information

Crep Collective

Website: www.crepcollective.com

Email: info@crepcollective.com

United Kingdom