Terms of service


Terms and Conditions

Last Updated: 8th June 2026

Welcome to Crep Collective ("we", "our", "us"). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website.

1. About Us

Crep Collective is an online retailer specialising in authentic footwear, apparel, and accessories.

Contact Email: info@crepcollective.com

2. Products

We aim to ensure all product descriptions, images, pricing, and availability are accurate.

However:

  • Colours may vary slightly due to screen settings.
  • Product images are for illustrative purposes only.
  • We reserve the right to correct any errors or inaccuracies.

All products are subject to availability.

3. Authenticity Guarantee

Crep Collective guarantees that all products sold through our website are 100% authentic.

Each item is carefully inspected before dispatch.

If you believe a product purchased from us is not authentic, please contact us immediately for investigation.

4. Orders

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • All information provided is accurate.
  • You are authorised to use the payment method provided.

We reserve the right to refuse or cancel any order at our discretion.

5. Pricing & Payment

All prices displayed on our website are in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be received in full before an order is dispatched.

Accepted payment methods include:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

6. Shipping

We aim to dispatch orders promptly.

Delivery times are estimates and are not guaranteed.

Crep Collective is not responsible for delays caused by:

  • Couriers
  • Customs
  • Weather conditions
  • Events beyond our reasonable control

Risk of loss transfers to the customer once the order has been delivered.

7. Returns & Refunds

Customers may return eligible items within 14 days of delivery.

Returned items must:

  • Be unworn
  • Be in original condition
  • Include original packaging
  • Include all tags and accessories

We reserve the right to refuse returns that do not meet these requirements.

Refunds will be issued to the original payment method once the returned item has been inspected and approved.

Shipping costs are non-refundable unless the item is faulty or incorrectly supplied.

8. Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, it must be returned in accordance with our Returns Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Crep Collective shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence.

10. Intellectual Property

All website content including:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Text

is the property of Crep Collective and may not be copied, reproduced, or distributed without prior written permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information in accordance with our Privacy Policy.

12. Prohibited Use

You agree not to:

  • Use the website unlawfully
  • Attempt to gain unauthorised access to our systems
  • Interfere with website functionality
  • Use our content without permission

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Changes will become effective immediately upon publication on this website.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Crep Collective
Email: info@crepcollective.com
Website: www.crepcollective.com

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.