Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@crepcollective.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@crepcollective.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@crepcollective.com.

Returns & Refund Policy

Last Updated: 8th June 2026

At Crep Collective, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unworn and unused

  • Be in the same condition as received

  • Include the original box and packaging

  • Include all tags, accessories, and extras provided

  • Be free from damage caused after delivery

Items returned without their original packaging may not be eligible for a refund.

Non-Returnable Items

We cannot accept returns for:

  • Items showing signs of wear or use

  • Items damaged by the customer

  • Products returned outside the return period

  • Items returned without original packaging

  • Gift cards (if applicable)

How To Start A Return

To request a return, please contact us at:

Email: info@crepcollective.com

Please include:

  • Full Name

  • Order Number

  • Reason For Return

  • Photographs (if applicable)

Our team will provide instructions for returning your item.

Please do not send items back without contacting us first.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

  • Most refunds are completed within 5–10 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is incorrect

  • The item is faulty

  • The item was damaged during transit

We recommend using a tracked shipping service when returning items.

Crep Collective cannot be held responsible for returns lost during transit.

Damaged, Incorrect, or Faulty Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include photographs of:

  • The item

  • The packaging

  • Any visible damage

We will investigate the issue and provide a suitable resolution.

Exchanges

We currently do not offer direct exchanges.

If you require a different size or product, please return your item for a refund (if eligible) and place a new order.

Authenticity Guarantee

Every product sold by Crep Collective is carefully inspected before dispatch.

We guarantee that all products sold through our website are 100% authentic.

If you have concerns regarding the authenticity of an item purchased from us, please contact us immediately.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact:

Crep Collective

Email: info@crepcollective.com

Website: www.crepcollective.com

United Kingdom