Shipping policy
Terms and Conditions
Last Updated: 8th June 2026
Welcome to Crep Collective ("we", "our", "us"). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website.
1. About Us
Crep Collective is an online retailer specialising in authentic footwear, apparel, and accessories.
Contact Email: info@crepcollective.com
2. Products
We aim to ensure all product descriptions, images, pricing, and availability are accurate.
However:
- Colours may vary slightly due to screen settings.
- Product images are for illustrative purposes only.
- We reserve the right to correct any errors or inaccuracies.
All products are subject to availability.
3. Authenticity Guarantee
Crep Collective guarantees that all products sold through our website are 100% authentic.
Each item is carefully inspected before dispatch.
If you believe a product purchased from us is not authentic, please contact us immediately for investigation.
4. Orders
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- All information provided is accurate.
- You are authorised to use the payment method provided.
We reserve the right to refuse or cancel any order at our discretion.
5. Pricing & Payment
All prices displayed on our website are in GBP (£).
We reserve the right to change prices at any time without notice.
Payment must be received in full before an order is dispatched.
Accepted payment methods include:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
6. Shipping
We aim to dispatch orders promptly.
Delivery times are estimates and are not guaranteed.
Crep Collective is not responsible for delays caused by:
- Couriers
- Customs
- Weather conditions
- Events beyond our reasonable control
Risk of loss transfers to the customer once the order has been delivered.
7. Returns & Refunds
Customers may return eligible items within 14 days of delivery.
Returned items must:
- Be unworn
- Be in original condition
- Include original packaging
- Include all tags and accessories
We reserve the right to refuse returns that do not meet these requirements.
Refunds will be issued to the original payment method once the returned item has been inspected and approved.
Shipping costs are non-refundable unless the item is faulty or incorrectly supplied.
8. Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, it must be returned in accordance with our Returns Policy.
9. Limitation of Liability
To the fullest extent permitted by law, Crep Collective shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Loss of business opportunities
Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence.
10. Intellectual Property
All website content including:
- Logos
- Images
- Graphics
- Product descriptions
- Text
is the property of Crep Collective and may not be copied, reproduced, or distributed without prior written permission.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
By using this website, you consent to the collection and use of information in accordance with our Privacy Policy.
12. Prohibited Use
You agree not to:
- Use the website unlawfully
- Attempt to gain unauthorised access to our systems
- Interfere with website functionality
- Use our content without permission
13. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Changes will become effective immediately upon publication on this website.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Crep Collective
Email: info@crepcollective.com
Website: www.crepcollective.com
By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Here's a professional Shipping Policy you can copy directly onto your Shopify store:
Shipping Policy
Last Updated: 8th June 2026
At Crep Collective, we aim to process and dispatch all orders as quickly as possible while ensuring every item meets our quality standards before shipping.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
UK Shipping
Standard Delivery
- Estimated delivery: 2–5 business days
- Tracking available where applicable
Next Day Delivery
- Available on eligible UK orders over £150
- Orders must be placed before the stated daily cut-off time
- Delivery times are estimates and may vary during busy periods
International Shipping
We currently offer international shipping to selected countries.
Delivery times vary depending on destination and local customs procedures.
Customers are responsible for any import duties, customs fees, taxes, or additional charges imposed by their country.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking details.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to:
- Courier issues
- Severe weather conditions
- Customs inspections
- Public holidays
- High order volumes
Crep Collective is not liable for delays caused by circumstances outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate at checkout.
Crep Collective cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We may request:
- Photographs of the packaging
- Photographs of the damaged item
- Any relevant delivery information
We will work with the courier to investigate the issue and provide an appropriate resolution where possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Crep Collective
Email: info@crepcollective.com
Website: www.crepcollective.com
"Every pair is carefully inspected before dispatch to ensure authenticity and quality standards are met."